With the continued attention on mental health issues in the workplace, an Employee and Family Assistance Program (EFAP) is a great, low-cost, high-value addition to a client’s benefits plan. It’s important to remember that not all EFAPs are the same. Advise your clients to make sure their EFAP matches their corporate culture and provides easy to access confidential support that encourages, not deters employee productivity.

Benecaid’s EFAP provider is Shepell, an industry leader in Canadian EFAP for over 35 years.  They are also the official mental health provider to the Canadian Olympic Team active and retired members. Here are a few ways Shepell stands out against others in their industry.

Committed to providing the highest level of service

The most important aspect of an EFAP is that members have access to best level of care, when they need it. Shepell’s care access centers are open 24 hours a day, 7 days a week, 365 days a year, and are committed to answering the phone within 30 seconds of each call (no one will ever receive a voicemail).

Convenient access for employees

In addition to phone and email support, Shepell is the only provider to also offer a MyEAP, a downloadable app that allows members to live chat and receive support anywhere, anytime.

One-of-a-kind services

Shepell’s program goes beyond the traditional EFAP and provides a number of unique services. A few examples include:

Self-help kits that provide tools and guidance for every major milestone including: pregnancy, being a new employee, turning 50, weight-loss and more.

Local support in each community. Shepell works to continuously source local resources in communities across Canada. They can provide lists of resources to help with daycare, elder care, community health resources, support groups and more.

New Canadian support is offered in over 200 languages and provides access to experts in the ‘cycle of adaptation’, helping people cope with new environments and cultures.

eResults on demand, Shepell is the only provider to offer a portal with extremely timely access (within one week) to their group’s EFAP data, helping keep organizations ahead of their health trends.

If you would like to find out more about Shepell’s Employee and Family Assistance Programs and pricing for one of your clients, please contact your Benecaid Executive Benefits Consultant or send an email to advisors@benecaid.com.