Our online portal is called Access Benecaid, www.accessbenecaid.com. Plan Administrators are automatically provided an Access ID and temporary password via e-mail upon your group’s enrollment into your Benecaid plan. You can reset your password online by clicking here. If you have forgotten your Access ID you can reset it by clicking here. They are available Monday – Friday 8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

New Plan Administrators must submit a Plan Administrator Online Access Form before being given online access. This form needs to be completed by an active Plan Administrator and submitted to Benecaid through email customercare@benecaid.com  or fax 1-877-797-7449.

The billing statement for your group can be found online through the Access Benecaid Plan Administrator portal, www.accessbenecaid.com. If you click on Reports & Billings, you will find your current billing statement at the top of the list.
You can view, download or print a copy of this statement.

The first page of your billing statement contains the contact information for your Benecaid Account Representative. You can also contact our Customer Care team. They are available Monday – Friday 8:30am – 5:00pm ET
toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

There are two ways you can make changes to your company’s information online or by submitting a form to us.

1. Online: You can make changes online such as adding/terminating a plan member, address changes, changes to a plan member’s dependants, or contact information through your Access Benecaid online portal, www.accessbenecaid.com. If you would like to add an additional plan administrator on your plan, please complete an Online Plan Administrator Access form. This form can be found within the Standard forms section of the Access Benecaid portal.

2. Mail a Form: Alternatively you can also complete a company change form. Completed forms can be mailed or e-mailed to us, the information on how to submit the form can be found within the form itself.

To add or edit coverage for your group, please contact your Benecaid Account Representative. Their contact information can be found on the first page of your group’s billing statement.

There are two ways you can add a new plan member or make changes to existing plan members. This also includes adding or making changes to a plan member’s dependants. You can do this online or by submitting a form to us. Please notify Benecaid within 31 days of a change.

1. Online: Changes to a plan member’s account such as address changes, adding/removing a dependant or contact information can be made online through the Access Benecaid online portal, www.accessbenecaid.com.

2. Mail a Form: Alternatively you can also have an employee complete an Employee Change Form. Completed forms can be mailed or e-mailed to us; the information on how to submit the form can be found within the form itself.

Changes processed online through the Access Benecaid portal are instantly processed in our system. If you submit a change via mail or e-mail, please allow 1-2 business days for the change to be processed on your account once received by Benecaid.

Any change, including the addition or removal of plan members, that is made from the 1st-12th of the month will be reflected on the monthly billing statement that is posted on the 15th of the month (or closest business day). Changes made after that date will be reflected on your next billing statement.

You can find your group’s usage information for groups with 3 or more active plan members (employees). Usage information is organized on an aggregate basis and will show you a combined usage based on all of your active employees within a specific time period. You are able to view this information on the homepage of your Access Benecaid Plan Administrator portal. For groups enrolled in our flexStyle® solution you can also download a monthly Usage Report online along with your Billing Statement.

Due to Canadian privacy laws you will not be able to access individual plan member claim information by name.

For more information or if you have a question about your group’s claiming trends, please contact your Benecaid Account Representative. Their contact information is found on the first page of your Benecaid Billing Statement.

Due to the sensitive nature of these claims, we want to ensure they are being handled efficiently and discreetly. Please contact your Benecaid Account Representative who will walk you through the specific process for both yourself and the plan member.

For more information or to discuss a specific claim, please contact your Benecaid Account Representative. Their contact information is found on the first page of your Benecaid billing statement.

We strive to provide you with the solutions, information, and personalized customer service that makes working with Benecaid easy. Your feedback is crucial in allowing us to continue to exceed our client’s expectations. We want to hear from you!

Comments, questions, concerns or general feedback can be sent to a Benecaid Account Representative or by sending us an e-mail at feedback@benecaid.com.

Your coverage information can be found within the Welcome Package that was sent to you upon enrollment in your Benecaid plan. You can also find your coverage information online within the Access Benecaid Plan Member portal, www.accessbenecaid.com. All active Plan Members have access to the online portal, you can enrol yourself by clicking here. Once online, select “View Member Coverage” and then the Handbook icon. The Summary of Benefits outlines your specific coverage information and the Health Benefits Reference Guide will provide more general descriptions of your coverage. Using both of these resources together will help you navigate your coverage.

Eligible Benecaid plan members will receive a printed benefits card with important information, including a Claiming ID number for you and your dependent(s). Please note: the Claiming ID(s) for your dependents are on the back of the card. Travel numbers, and contact information is also included on benefits cards, where applicable.

To use your benefits card, simply show your card to your healthcare provider. By registering for providerConnect, healthcare providers can submit claims directly.

Click here to see how to submit a claim.
Please ensure that you are submitting claims within the submission time period as required by your plan.

To find out the status of a specific claim, please contact our Customer Care team Monday – Friday 8:30am – 5:00pm ET
toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

We aim to process claims both quickly and accurately. Although most of our claims are processed within a few days, please allow 10-15 business days from when we receive your claim for it to be processed.

To find out the status of a specific claim, please contact our Customer Care team Monday – Friday
8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

You can reset both your Access ID and password online.

Click here to reset your password,

Click here to reset your Access ID.

Our Customer Care team is available Monday – Friday 8:30am – 5:00pm ET
toll-free 1-877-797-7448 or e-mail customercare@benecaid.com to help you with the Access Benecaid portal.

You can sign up for Access Benecaid online following 3 easy steps:

Step 1: Visit www.accessbenecaid.com and click “Register Now” located at the bottom of the page.
Step 2: Enter your information including: group number, your plan member ID, name, date of birth, e-mail address, postal code and the birth date of the dependant (if applicable).
Step 3: Enjoy secure and easy access to your account information any time you want. Click here to get started!

If you need assistance setting up your access, please contact our Customer Care team Monday – Friday 8:30am – 5:00pm ET
toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

You can check your current HSA Account Balance online through the Access Benecaid portal, www.accessbenecaid.com. Once you’ve logged in, your HSA account balance and claim  history will be found on your homepage. You can also contact our Customer Care team  Monday – Friday 8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

Click here to see a sample of expenses that are eligible to be reimbursed through your Health Spending Account (HSA). This list in in accordance with the rules governing the Medical Tax Benefit and is subject to change. Please note that authorized medical practitioners differ based on province or territory. Please visit the CRA website for more information.

If you have any questions please contact our Customer Care team Monday – Friday 8:30am – 5:00pm ET
toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

An Explanation of Benefits (EOB) is another term to describe your claim statement. This statement shows the detail into the processed claim(s) and the amount that was eligible and reimbursed. EOBs, or claim statements are available for claims submitted manually as well as those processed using your benefit card, if applicable. You can find previous EOBs online within the Access Benecaid portal, www.accessbenecaid.com. Once you have logged in, your claim history can be found on your homepage or by using the left-hand navigation menu.

If you have any questions, please contact our Customer Care team Monday – Friday 8:30am – 5:00pm ET
toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

Moving? Getting married? Having a baby? Or making another change affecting your health benefit plan? Make sure you notify Benecaid within 31 days of the change!  You can let us know in 1 of 2 ways:

1. Online: You can make changes online such as address changes, banking information or contact information through your Access Benecaid online portal, www.accessbenecaid.com.  Adding or removing a dependant must be processed through your group’s Plan Administrator. Contact them for more details and to have your account updated.

2. Mail a Form: You can also submit changes such as address changes, banking information or contact information by downloading and submitting a Benecaid Change form. Forms can be found on the Access Benecaid portal, as well as on our website www.benecaid.com/forms. They can be mailed or e-mailed to us, the information on how to submit the form can be found within the form itself.

An Explanation of Benefits is included with each claim submission. This statement shows the detail into the processed claim(s) and the amount eligible and reimbursed. For claims that were not paid in their entirety, please refer to the code listed next to the expense within the EOB. This code will correspond to the notes section at the bottom of your EOB. The notes section will provide more detail to the claim reimbursement.

Claims can be partially reimbursed due to co-insurance levels, service or procedure maximums outlined in your coverage, or the claim might not be eligible. You can find the details of specific coverage within your Summary of Benefits, this can be found online through the Access Benecaid portal, www.accessbenecaid.com.

For more information or to discuss a specific claim, please contact our Customer Care team Monday – Friday 8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

You can find a digital card by logging into the Access Benecaid portal on your laptop or desktop and clicking on View Benefits Card under Plan Design. Your Claiming ID and any applicable travel information needed is available on the benefits card.

If you have any questions or need help please contact a member of our Customer Care team. They are available Monday – Friday 8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com. Please note that benefit cards are always issued in the Plan Member’s name, but can be used by any eligible dependant listed on the member’s account.

For a copy of your travel coverage policy, please contact our Customer Care team. They are available Monday – Friday 8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

You do not need to notify Benecaid prior to travelling out of the country or province. Our travel claims are processed through Global Excel Management (GEM); on their website they have useful tips for Canadians when travelling. We would recommend you review these tips prior to travelling. You can find a link to their website here: https://www.globalexcelservices.com/claiming-faq/.

Before you travel please ensure that you bring a copy of your Benecaid benefits card which has the emergency contact numbers and your policy number in case of emergency medical care.

Should you have any questions, please contact our Customer Care team Monday – Friday 8:30am – 5:00pm ET toll-free 1-877-797-7448 or e-mail customercare@benecaid.com.

You, and your eligible dependent(s) must bring your Benecaid Benefits Card while travelling outside your province/territory of residence in case a medical emergency arises. Emergency contact phone numbers are available on your Benecaid Benefits Card.
Global Excel Management must be contacted by calling the numbers included on the card, prior to any services or treatment received.

Travel Emergency – Canada & USA: 1-888-332-3044
Travel Emergency – Anywhere else call collect: 0-519-988-0934

Out of country/province travel claims are processed through our partner Global Excel. To access their claim forms and details of the claim process visit their website: https://www.globalexcel.com/gsc.